Contact Us

Contact us by VIDEO, EMAIL, PHONE or TEXT MESSAGE.

Here is an easy way to reach out to us to get your gate question solved with the least friction possible.

Use your phone to record a video of your problem gate and we can send a video back. 

Or you can reach us via email:

True Latch contact email address

Our phone number to call or text us is included in your product packaging insert card and the instruction sheet.  Instruction sheets are also viewable and downloadable here: INSTRUCTION SHEETS

Brad, a Fence and Gate Expert.  With 14 years of Fence Gate experience as a fence company owner, can address your most complicated questions.

Brad Novacek is a fence and gate expert who will answer your problem or sagging gate questions.  With 14 years of fence and gate experience he will be able to offer help with even the trickiest of gates.  

He is an American Fence Association member, an AFA Certified Fence Contractor, and a managing member of A Better Fence Construction company.